Return & Exchange

Thank you for shopping at BestSub Malaysia. 

We ensure all our product inspected and in good condition before deliver.  In event that the item out of stock we will immediately inform you for item replacement.


Goods sold are not returnable or refundable unless:

-The item damage such as factory defect. (Eg. Pin hole on White Mug)

-Received the wrong order (Eg. Totally wrong item code, size or color)

-The item damage during delivery.


Return or refund can be made within 5 days from the date of received with us by whatsapp. Any late response will not be entertained. Please provide photos and describe the damage via whatsapp to 019-9858151 or 019-9848151. Item required to be returned within 3 days upon confirmation of exchange with us. 

*The cost for the return shipment will be borne by the customer.


If you require any assistance or clarification, kindly contact us at 019-9858151 or 019-9848151.